Product Technical Support
We apologize for the current issue with your Mortech product purchase. We assure that we will help in the best and fastest way possible to resolve your situation. When contacting us, please provide your facility name, product description, model number, and serial number of the item. Try to have a thorough description of the issue and photos if possible. Having complete information allows us to handle your problem in a timely fashion.
Mortech is always here to help even if your equipment is out of warranty. Please provide the same information as above when you contact us. We will help you resolve your issue and we provide free phone support for the life of your equipment.
We are here to help with any installation or pre-installation questions. Provide the project location, product description and model number when contacting us. Many of our items are custom-made so we must make sure we are providing you the correct information for your project.
When contacting us, please provide your Model Number and Serial Number of the item. The serial number is usually located on the upper front (right or left) for sink stations, top right for grossing stations and most other laboratory stations. The serial numbers for our mobile style equipment (carts, transporters, mobile racks, etc…) can be found in various locations of the lower frame (front or rear), and on the top right of most mortuary refrigerators.